"Whenever I call, your staff has been fantastic! I recommend you to other librarians all the time, first because we love your software program (other librarians who have visited our library praise it), and second because you are so wonderful to work with. I love the fact that many times the people who answer the phone initially are able to help me, no getting put on hold or transferred. If they do transfer me, it is timely, and I get great service. I like the way you promise a call back and it happens!!! You are a terrific company and we are extremely pleased to use your software in our library."
"The students are so excited to use the library because it's so easy."
"One of L4U's strengths is your timely, expert technical support! It's superior to anyone else's."
"The L4U Technician was a wonderful support to my "panic attack" over re-doing the turning off of inventory. I did not think it was possible to correct my mistake, but he very simply took over the server and restored the the L4U system with the back-up from the previous night. He walked me through the whole process of turning off inventory and this time all departments received their "Inventory Report" and in a timely manner. It was great! Thank you!"
"I cannot praise L4U’s support services highly enough. I get expedient expert help when I need it. I think they could serve as a model to many a technology company."
"L4U has been a great addition to our library. I am always amazed at the features that I discover in this powerful program. Whenever I call for Technical Support, I have always been helped right away. Support has been wonderful."
"I deal with many technical support groups for different programs we have within our agency, and i must say that i am impressed with Kelowna Software in the expertise, timely responses, and the pleasant manner your technical group has in dealing with clients. Thank you for all your help."
"I'm happy I chose L4U for our school. It's easy for our younger students to use and the time I've saved using it has allowed me to spend more time actually working with students. I'm impressed with the support we've received - I can always count on dependable friendly people to answer my questions and listen to my suggestions."
"I never hesitate to contact L4U Support - they handle all my questions - no matter how trivial - always in a pleasant manner! Thank you."
"As a County Office of Education, we serve schools and districts with print and online resources. Teachers order materials and we deliver them much the same as a small public library with 40K volumes to 3,500 patrons. We also, serve schools with a bookmobile. Other more costly systems wanted over $25K to write a small program to allow us to load data from the bookmobile. L4U provided the application at no cost. It is a real example of their willingness to serve their customers. As always the help and assistance provided by your support has been exceptional and some of the best tech help experience I have had with over 6 different library automation solutions. "
"Purchasing Library 4 was a smart decision for us. My students can operate the program easily and they have a high interest in using our library."
"I find L4U to be very user friendly. You don't necessarily need to know a lot about library automation to use the software. L4U is very intuitive and will do the work for you. I really like the software and highly recommend L4U to other libraries. "
"A wonderfully easy to use program; always timely support; courteous, friendly technicians and always very helpful!"
"I am impressed with your promptness in replies to problems. Your stafff is knowledgable & professional, making my job easier and less stressful. Your product is excellent in my opinion. I appreciate the L4U news tips - they give me more knowledge with minimal effort on my part & makes your program much more useful to me as I am constantly learning new things. Your online training is also very useful to me. Thanks!"
"As always the help and assistance provided by your support has been exceptional and some of the best tech help experience I have had with over 6 different library automation systems. "