Testimonials
L4U has been delighting Librarians for 25 years and is installed in over 2,700 Libraries world-wide. We take great pride in our history, our software and our culture of Customer focus. Our mission of "Providing superior library automation software that is easy to use, powerful, innovative and responsive to our customers' needs" has made us an industry leader. Our strong Customer focus ensures we will remain so. But don't just take our word for it... see what some of our customers have to say:
"Great features for school libraries. Very easy for inexperienced users to navigate. Customer service is both quick and knowledgeable, constant updates and offers many on-line services such as individual and group workshops. Excellent service, easy to use programs and high quality, timely tech support. "
"I’ve found L4U extremely user friendly. L4U proved to be so logical and easy to figure out that I’ve rarely had to go to the manual."
"L4U has been a great addition to our library. I am always amazed at the features that I discover in this powerful program. Whenever I call for Technical Support, I have always been helped right away. Support has been wonderful."
"The ease with which we loaded L4U is outstanding. The conversion of our systems was superbly and professionally handled which added in our move to L4U. Since then, we have found that this was, without a doubt, the right choice. As a school board, L4U is perfect for students of all ages, as well as the teachers and other support staff. The ease with which students and others can search is evident in the increased usage of our library catalogues. The possibility to tailor the catalogue interface as the end user wishes, means that the kindergarten student as well as those doing additional qualification courses can use the same catalogue and conduct the same search. Lastly, I must acknowledge the outstanding help that I have received from L4U. I have worked with six different systems and I can honestly say that none are as professional--yet also friendly--as L4U support. Without a doubt, I highly recommend L4U. In fact, we were so caught with L4U that we now use it for our Board library. "
"L4U is a great product with a wonderful company backing it! Technical Support helps with any problem I have no matter how large or small."
"Library 4 Universal is a great product with a wonderful company backing it! Technical Support helps with any problem I have no matter how large or small. The technicians are knowledgeable and patient. Kelowna Software is also open to suggestions from librarians and is constantly looking for ways to make my job easier – from printing bar codes, to compiling reports. The program is easy to use yet, has many advanced features. This company cares about their customers!"
"Our school district purchased Library 4 Universal from Kelowna Software in 1995 and after over a year of working with it all our librarians agree that it was the wisest decision that we could have made. We had demonstrations from Winnebago, Follett, Ameritech and Alexandria. Kelowna Software came to Pennsylvania to give us a personal demonstration and we were sold immediately. It is extremely user friendly - many of our first graders have been able to use it. The technical service is great - anytime you call you get someone immediately. I have kept track and since September of 1995, I have only had to be called back twice because support staff were on another line. It is the only company I have ever dealt with where you get to speak to a knowledgeable person immediately."
"Once again, saved the day! Rep was more than helpful and extremely polite. I never am made to feel that I am a bother. Service is magnificent. Thank you!"
"I am very glad that we were able to get the premium support package this year. The response time is excellent, and all my queries were answered."
"We converted to L4U from an antiquated automation system and we couldn’t be happier. L4U lets us manage all our assets including books, AV material and software. This software is easy to use for circulation, cataloging and label production. Our conversion to L4U was easy and painless, Kelowna Software Ltd. did it all."
"L4U is very powerful, yet user friendly. It has empowered our teachers and students to circulate their own materials and find the resources they need quickly and easily. I cannot imagine using any other library automation software."
"I find L4U to be very user friendly. You don't necessarily need to know a lot about library automation to use the software. L4U is very intuitive and will do the work for you. I really like the software and highly recommend L4U to other libraries. "
"I've always felt the staff at Kelowna Software is very knowledgable, helpful and pleasant. I feel they have a good grasp of what they are doing and never talk down to me when I request help to solve a problem. It's nice to know the feedback is there quickly and that we have pleasant people to deliver the support in a simple and non-technical manner while outlining the instructions step-by-step in a very precice manner. Thank You"
"I am very happy with the Kelowna Software product L4U, and relieved that our decision to convert to L4U was indeed the right choice. Shopping and comparing library automation software is a difficult process but we made the right decision."
"The IdentiFi Finger Scanner is working extremely well in our secondary school library! We were looking for a cost effective solution that was compatible with our existing software and would allow students to check out items even if they had forgotten, lost, or damaged their library id cards. Initially there was a bit of concern from our Parent Advisory Committee regarding the privacy and security of recording the students’ fingerprints. When I explained that the system did not actually store a scan of their fingerprint but took only enough measurements to be able to recognize an enrolled student, and that enrollment was completely voluntary, they thought it was a great solution!"
A division of SRB Education Solutions Inc.
