L4U Library Automation Software is a mature product that is the direct result of Librarian input and suggestions. Those suggestions are what challenge us to excel in the library software industry and lead by example. Here's what some of our users have to say about our product.
"My favourite L4U feature is the Global Changes. L4U is excellent for an Elementary School. "
"Purchasing Library 4 was a smart decision for us. My students can operate the program easily and they have a high interest in using our library."
"I have worked with many library software systems over the past 34 years, and I can say that L4U has been, by far, the best. They have a solid product that meets all of our demands from a delivery module to a cataloging module to an overdue module. They have been extremely accommodating in making any suggested changes. They are incredibly well-priced. The program is very intuitive and is easy for our teachers to navigate. I heartily endorse this library automation system from the folks at Kelowna Software for a job well-done!"
"Your support representative completely solved our problem this morning with utmost professionalism, patience, and tact. "
"Excellent Program!"
"I have been extremely pleased with the technical support, speed, professionalism and friendly support reps. What a huge and welcome difference from my previous software support (rather lack of support)Thank you-I highly recommend Kelowna Software. "
"Our school district purchased Library 4 Universal from Kelowna Software in 1995 and after over a year of working with it all our librarians agree that it was the wisest decision that we could have made. We had demonstrations from Winnebago, Follett, Ameritech and Alexandria. Kelowna Software came to Pennsylvania to give us a personal demonstration and we were sold immediately. It is extremely user friendly - many of our first graders have been able to use it. The technical service is great - anytime you call you get someone immediately. I have kept track and since September of 1995, I have only had to be called back twice because support staff were on another line. It is the only company I have ever dealt with where you get to speak to a knowledgeable person immediately."
"L4U is a great product with a wonderful company backing it! Technical Support helps with any problem I have no matter how large or small."
"Thank you for your quick response. You made our conversion to Platinum very easy."
"You L4U folks are always very patient, and don't mind explaining things more than once if that is necessary. Often the people calling for help are experiencing "techno-fear" because they aren't able to be on top of a situation, which doesn't make for clear thinking at their end! Having a pleasant, patient expert at the other end, who walks you through a problem and leaves you with your dignity intact is really appreciated!! "
"L4U is the very best."
"The IdentiFi Finger Scanner is working extremely well in our secondary school library! We were looking for a cost effective solution that was compatible with our existing software and would allow students to check out items even if they had forgotten, lost, or damaged their library id cards. Initially there was a bit of concern from our Parent Advisory Committee regarding the privacy and security of recording the students’ fingerprints. When I explained that the system did not actually store a scan of their fingerprint but took only enough measurements to be able to recognize an enrolled student, and that enrollment was completely voluntary, they thought it was a great solution!"
"Whenever I call, your staff has been fantastic! I recommend you to other librarians all the time, first because we love your software program (other librarians who have visited our library praise it), and second because you are so wonderful to work with. I love the fact that many times the people who answer the phone initially are able to help me, no getting put on hold or transferred. If they do transfer me, it is timely, and I get great service. I like the way you promise a call back and it happens!!! You are a terrific company and we are extremely pleased to use your software in our library."
"It's really important for us to know that no matter how small or 'trivial' our problem might turn out to be in the end, your technicians treat our concerns with great respect. We are all at different levels of techno-expertise, and often something that may be very obvious to one person (and yes, is clearly laid out in the instruction manual - in several places!) just doesn't stand out to another until someone patiently points it out. Thanks for your patient guidance - it makes your product truely "user friendly!" "
"The students are so excited to use the library because it's so easy."