Technical Support

At L4U Library Software, we strive to provide you with the very best Technical Support possible. Whether you have a simple how-to question or a deep technical issue, when you call the L4U Support Team, you will talk to a real person, with real experience and real knowledge. The L4U Support Team knows Libraries, Librarians, and knows L4U too! L4U offers the flexibility of support 24 hours a day, seven days a week with guaranteed response times.

Support Packages

Preferred Support

Toll Free 24 hr. support, 1 hr. guaranteed response time
Live Online Chat Support
Toll Free Fax Support
Email Support
Major Upgrades
Maintenance Releases and Minor Updates

Tip of the Week
Quarterly Newsletter
Monthly Online Presentations
Monthly Online Users' Groups
Access to additional online support tools and materials through Client Corner

Standard Support

Toll Free support, 7:00am - 4:00pm PST, 4 hr. guaranteed response time Mon. - Fri. excluding holidays
Toll Free Fax Support
Email Support
Maintenance Releases and Minor Updates

Tip of the Week
Quarterly Newsletter
Monthly Online Presentations
Monthly Online Users' Groups
Access to additional online support tools and materials through Client Corner

Value Support

Toll Free support, 7:00am - 4:00pm PST, 24 hr. guaranteed response time Mon. - Fri. excluding holidays
Toll Free Fax Support
Email Support
Maintenance Releases and Minor Updates

Tip of the Week
Quarterly Newsletter
Access to additional online support tools and materials through Client Corner

Client Corner

Client Corner is a service that is available to anyone with an active Support Package, where you can access archived Tips of the Week, Freequently asked Questions, Downloads, Manuals, enter a Feature Request and many more online tools and materials.

While the L4U Technical Support team is always happy to help, remember the answer to your question may only be a mouse click away. Log on and check it out today!

Client Corner is accessible through the button in the upper right corner of this website, you will require a user ID and password. If you require your login information, please send an email to info@L4U.com.

I am impressed with your promptness in replies to problems. Your staff is knowledgable & professional, making my job easier and less stressful. Your product is excellent in my opinion. I appreciate the L4U news tips, they give me more knowledge with minimal effort on my part & makes your program much more useful to me as I am constantly learning new things. Your online training is also very useful to me. Thanks!

Janice Willsey
Helen E. Taylor Elementary School
Wembley, AB

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