Kelowna Software Ltd. asks customers to supply various personal data when placing an order, such as name and address, credit-card information, and e-mail address. We use this data only for the purpose of filling their order, or for communicating with the customer or supplier about the status of an order. We may use the customer's organization name and city in promotional literature though no personal contact information is disclosed.

Kelowna Software Ltd. also asks customers to supply various personal data when they are requesting that we keep in touch with them about L4U Library Software products. We use this data only for the purpose of informing our customers of product announcements.

From time to time we receive requests from prospective purchasers of Library 4 Universal products for references from other existing customers in their geographical or application area. We do not release any information to such requests without permission. Said permission is requested on a case-by-case basis through e-mails or faxes sent out to existing Kelowna Software Ltd. customers.

Customers of Kelowna Software Ltd. have the choice of supplying feedback and information about their use of L4U and other Kelowna Software Ltd. products. This information is only used to enhance product quality and to help determine future product direction.

Kelowna Software Ltd., at the discretion of the customer, also receives customer data in the form of backup files from the customer's copy of L4U (for our Offsite Backup Service or for Customer Support cases), or in the form of binary files (for our CheckMARC Service). We use this data only for the purposes of the services involved.

We treat customer information as private and confidential, and we will not disclose this information, other than those cases mentioned above, to other individuals or organizations unless required by law.

We will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is stated above.